FAQs
Shipping & Orders FAQ
How long will my order take to arrive?
We aim to dispatch all orders within 1–2 business days.
Delivery times vary depending on location:
UK: 2–3 business days after dispatch (Next Day option available)
European Union: 3–5 business days after dispatch
Rest of Europe (Norway, Switzerland, Iceland, etc.): 4–6 business days after dispatch
USA: 6–8 business days after dispatch
Canada, Australia & New Zealand: 6–8 business days after dispatch
Note: Customs processing or local postal delays may occasionally extend delivery times.
Do you offer tracked shipping?
Yes — all orders are shipped tracked as standard.
Once your parcel is dispatched, you’ll receive a confirmation email with tracking details.
Which countries do you ship to?
We currently ship to:
United Kingdom
All European Union countries
Rest of Europe: Norway, Switzerland, Iceland, and more
United States, Canada, Australia, and New Zealand
If your country doesn’t appear at checkout, please contact us — we may be able to add it.
How much does shipping cost?
UK:
Free Tracked (2–3 business days)
£2.99 Next Day Delivery
European Union:
£4.99 Tracked (3–5 business days)
Rest of Europe (Norway, Switzerland, Iceland, etc.):
£4.99 Tracked (4–6 business days)
USA:
$7.99 Tracked (6–8 business days)
Canada:
$14.99 Tracked (6–8 business days)
Australia:
$14.99 Tracked (6–8 business days)
New Zealand:
$16.99 Tracked (6–8 business days)
Shipping costs are shown at checkout in your local currency.
Do you accept returns or exchanges?
Yes — we accept returns within 14 days of delivery.
Please contact us before sending anything back so we can provide return instructions.
My order hasn’t arrived yet — what should I do?
If your delivery window has passed, please contact us with your order number.
We’ll track your shipment and investigate with the courier if needed.
Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, we can usually make changes or cancel it.
Please contact us as soon as possible to request any updates.
How do I contact customer support?
You can reach us via:
📧 Email: info@rydar.co.uk
💬 WhatsApp: Available through our website
📱 Socials: Instagram & Facebook @rydar_shop
We aim to reply within 24 hours on business days.